At SMC Web Solution, we strive to provide exceptional website development and digital services to our clients. We understand that circumstances may change, and clients may need to cancel a project or service. To ensure transparency and fairness, we have established the following Cancellation Policy:
1. Cancellation Request Process
1.1. Notification: To initiate the cancellation process, you must inform us in writing, either by email or through our official communication channels provided in the project agreement.
1.2. Cancellation Request: Your cancellation request should include the project details, reasons for cancellation, and any relevant documentation.
2. Cancellation Fees
2.1. Pre-Project Cancellation: If you cancel a project before any work has commenced, we may refund any paid deposits at our discretion. However, we reserve the right to retain a cancellation fee to cover administrative and planning costs.
2.2. Mid-Project Cancellation: If you cancel a project that is already in progress, you may be responsible for paying a portion of the project fee commensurate with the work completed and expenses incurred up to the cancellation date. We will provide an itemized invoice detailing these costs.
2.3. Completed Project: Once a project is completed and delivered to your satisfaction, no cancellations are permitted, and no refunds will be issued.
3. Refunds
3.1. Refund Eligibility: Refunds are generally not available for completed projects or services. Refunds for canceled projects are subject to the terms outlined in this policy and are at the sole discretion of SMC Web Solution.
3.2. Refund Processing: If a refund is approved, we will process it within a reasonable timeframe, typically within 30 days, using the same payment method originally used for the transaction.
4. Termination by SMC Web Solution
We reserve the right to terminate a project or service if:
- You fail to meet payment obligations as outlined in the project agreement.
- You engage in behavior that violates our terms and conditions or is deemed unethical or illegal.
- The project cannot be completed due to factors beyond our control, such as force majeure events.
In such cases, any payments made up to the termination date will be retained, and no refunds will be issued.
5. Changes to Cancellation Policy
We may update our Cancellation Policy as needed. Any changes will be posted on our website and will apply to all new projects and services.
6. Contact Information
If you have any questions or require further clarification regarding our Cancellation Policy, please do not hesitate to reach out to us through our website, email, or phone.
By engaging our services, you agree to comply with the terms and conditions outlined in this Cancellation Policy.
Thank you for choosing SMC Web Solution, and we appreciate your understanding of our Cancellation Policy.
SMC Web Solution
Email: info@smcwebsolution.com
Phone: (+91) 8770359358
